Technical Support/Repair

1) Technical Support

Contact

2) Quick Repair Program (US Only)

The Outstanding Service That Makes Sense

SANYO is committed to ensuring that our LCD Projector products perform superbly. We are also committed to customer satisfaction.

In the unlikely event that any SANYO LCD projector that is covered by the original warranty fails to operate properly due to a manufacturing defect, the unit is eligible for SANYO'S Quick Repair Program (QRP). SANYO also offers this same QRP service for out-of-warranty product at aggressive prices.

Please call (888) 337-1215 for details or start the service process here.
When requesting service, please provide the following information: contact name, phone number, e-mail address, fax number, projector model number, serial number, date of purchase, and a detailed description of the problem.

The Warranty Quick Repair Program (QRP) works as follows:

• First it is necessary to determine if the unit requires service or if the problem can be easily corrected without sending in the unit. Check our FAQ section on this Web site. If the answer to your problem is not indicated there, you may call your dealer or call SANYO toll free at (888) 337-1215 for additional assistance.
• Once it has been determined by our technical offices that the projector needs service, you will be faxed or e-mailed a QRP authorization number and instructions where and how to send the unit.
• SANYO will provide you with a Federal Express number so that you can overnight the malfunctioning unit to us. We pay the freight!
• After we receive the unit here at Sanyo, we will repair it and return it to you in 24-72 hours (typically). Most of the projectors we receive are repaired and sent back within 48 hours. However, we can not guarantee this turn around.
• REQUEST FOR QRP WARRANTY TECHNICAL ASSISTANCE FORM*:
  Word Format (25KB) / PDF Format (17KB)
  *When calling SANYO for technical assistance, please have this information ready and available.

The Non-Warranty QRP Program (NQRP):

• This program is for projectors that are out of warranty; purchased more than 3 years ago, dropped, damaged, or for cleaning and tune-up.
• For further information on the repair programs, please contact your dealer or SANYO at (888) 337-1215, or start the service process here.
• REQUEST FOR QRP WARRANTY TECHNICAL ASSISTANCE FORM*:
  Word Format (25KB) / PDF Format (17KB)
  *When calling SANYO for technical assistance, please have this information ready and available: model number, serial number, date of purchase, and a detailed description of the problem.

Request for Lamp Warranty Form

• Word Format (25KB) / PDF Format (17KB)