SANYO Store Satisfaction and Return Policy
SANYO Manufacturing Corporation (SMC) policy allows for products purchased directly from SMC to be returned by Customer after obtaining a SMC Return Authorization number (RA) during the 30 day period following date of shipment by SMC for a refund of purchase price actually paid. The RA number may be obtained from SMC Sales Customer Support "returns@SANYOtv.com" or 1-800-877-5036 (7:30am - 4:00pm, M-F), and must be noted on the outside of the returned Product's container. All returned products must be sent back with freight prepaid, in the original carton, with all of the original packaging, parts and accessories. Shipping and handling is not refundable. Damage and missing part restocking fees may apply. RAs are valid for only 30 days from issuance. Customer shall be responsible for and prepay all shipping charges and shall assume all risk of loss or damage to Product while in transit to SMC. SMC will replace the returned product with a new replacement unit or issue a refund at the customers preference. Neither replacement nor refund will be initiated until after the returned product is received and inspected by SMC. If Customer returns product to SMC (1) without a RA from SMC or (2) beyond the 30 day period, (3) without proper packaging, or (4) without all parts and accessories, SMC retains the right to either refuse delivery of the returned product or charge Customer a restocking fee.