|
Frequently Asked Questions
General
• Where can I purchase SANYO Batteries?
Now you can buy batteries online, just click the BUY ONLINE button
under the product you want. Or check out our Where
to Buy section in the navigation bar. It lists stores by battery
and accessory category. Be sure to call your local retailer ahead
of time to confirm they have the model you need.
• Where can
I find SANYO warranty information?
Call our Customer Service line at 800/832-4872.
• What is the difference between rechargeable
battery chemistries?
Lithium Ion (Li-Ion)
batteries have increased capacity and are very lightweight. They
are considered a "smart" battery, which means they can
communicate with the charger by letting the charger know when they
are fully charged.
Nickel Metal Hydride (Ni-MH)
batteries offer high capacity (over twice the amount of Nickel Cadmium
(NiCd) batteries), have quick charging capabilities and great reliability.
They are especially good for high drain applications like digital
cameras.
Nickel Cadmium (Ni-Cd)
batteries have a longer cycle life, though shorter run-time than
Ni-MH. They are the most cost-effective rechargeables and last up
to 1,000 charges. They are hardy and can withstand very low temperatures
and rough use. Like all rechargeables, they need to be completely
charged before their first use.
Cordless Phone Batteries
• What is the correct replacement battery
pack for my cordless phone?
Use our Battery Finder to track down
your Cordless Phone battery by Phone or Battery model number. If
your battery is not listed, call our Customer Service line at 800/832-4872.
• My old cordless
phone battery says 700 mAh and this new SANYO battery says 650
mAh. Is this the right replacement battery?
If the voltage matches, then you have the right battery. The mAh
(milli-ampere-hours) is not as important as the voltage. They need
to be the same. For the best information, check our Battery
Finder and locate a compatible battery.
Battery Charging
• Will my SANYO battery pack be damaged
if I leave it in the charger for a long time?
SANYO batteries are manufactured to withstand charger damage.
Our chargers are built to manage the charge output for SANYO
batteries with a micro controller. The charger controls the charge
and will not damage the battery if they are left in the charger.
It is always best to use a SANYO charger with SANYO batteries.
But if you use another brand of charger, be sure to read your user
manual for more details.
• Does a SANYO cigarette lighter adapter
charge faster than a desktop charger?
Yes. The cigarette lighter adapter is considered a "rapid charger",
and it does charge faster than a desktop charger.
• Will my SANYO cigarette lighter adapter overcharge
my SANYO battery?
No. There is a fuse in the charger that
prevents too much current from going through the CLA. The circuit
board in the battery prevents overcharging. The board will shut
the charger down before it can overcharge your battery.
• My SANYO desktop charger is not charging my battery.
What do I do?
When you plug the desktop charger into the wall, is the far right
light turning green? If it is, then continue with your charging.
If not, then there is no power going to the charger.
Make sure your battery is touching all the metal tabs on the charger.
Have you tried charging your phone on another charger? If yes, and
it charges, then there is something wrong with the charger. Please
return it to:
SANYO Warranty Department
269 Executive Drive
Troy, MI 48083
For more information, check
out our About Batteries and Recycling
sections.
|
