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Can Sanyo Projectors be used with a Crestron or AMX Controller?
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Who do I call if I suspect my Sanyo LCD Projector requires service?
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What is the warranty for Sanyo LCD projectors?
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Who do I call to arrange a demonstration of a Sanyo LCD Projector?
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Who should I contact about purchasing a Sanyo LCD Projector?
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The image produced by my Sanyo projector has purple or magenta dots/spots on the image/screen. What is it?
And how is it corrected?
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My Sanyo Projector powers off erratically. What could be causing this?
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My infrared remote seems to be sending the signal erratically or not working at all. What can I do?
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The image produced by my Sanyo projector has a yellow vertical edge on the left or right. What is causing this?
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My projector produces a double image. How can I correct this?
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I have a new Sanyo projector and an installation that requires inverting the unit. Can I invert Sanyo projectors?
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How do I find out the remaining lamp life hours on my Sanyo projector?
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I have a projector installation that I think may require an optional lens. How do I determine which lens is needed?
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My projector has limited communication or locks up when using the RS232 control port. What can I do to correct this?
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My remote mouse is not working. What should I do?
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I need to know the part number/pricing/availability of an accessory for my Sanyo LCD Projector. Who do I call?
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What could be the cause if my projector does not come on?
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My lamp has failed. Where do I purchase another lamp assembly?
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The keystone correction on my projector is not working. What am I doing wrong?
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When I checked the air filter I found that it was dirty. How do I clean the air filter?
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I'm having trouble operating/using a Sanyo projector I just purchased. Where do I go for help?
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My remote control I/R or wired is not controlling the projector. What could be the problem?
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Where do I find the projector I/R or RS232 control codes?
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Where do I find my projector lamp part number?
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Can Sanyo Projectors be used with a Crestron or AMX Controller? |
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Yes, all multimedia Sanyo projectors can be used with a Crestron or AMX controller by using the RS232 Commands. |
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Who do I call if I suspect my Sanyo LCD Projector requires service? |
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You should contact Sanyo at (888) 337-1215. |
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What is the warranty for Sanyo LCD projectors? |
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All Sanyo LCD projectors carry a three year warranty on parts and labor and a 90 day warranty on the lamp. However, all accessory lamps have a 30 day warranty. |
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Who do I call to arrange a demonstration of a Sanyo LCD Projector? |
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Call us directly (toll free) at (888) 495-3452 and we will arrange for a representative to contact you. |
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Who should I contact about purchasing a Sanyo LCD Projector? |
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Call us directly (toll free) at (888) 495-3452 and we will arrange for a Sanyo representative or dealer to contact you. |
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The image produced by my Sanyo projector has purple or magenta dots/spots on the image/screen. What is it?
And how is it corrected? |
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Purple or Magenta dots are the result of dust or dirt particles that have settled on the green panel in the projector. The solution is to clean the green LCD panel. This should be done by an authorized technician. Regular maintenance/cleaning of the air filter will reduce this problem. Please call (888) 337-1215 for assistance. |
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My Sanyo Projector powers off erratically. What could be causing this? |
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This problem can be caused by a dying or faulty lamp assembly or an over heating problem caused by a clogged air filter.
Please check and clean the air filter on a regular bases. Please replace the lamp assembly.
You may purchase a new lamp assembly from the dealer where you purchased the projector.
Please consult your owners manual for instructions on replacing the lamp assembly and cleaning. If the problem is not corrected by doing so, then the projector may need service. Please call (888) 337-1215. |
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My infrared remote seems to be sending the signal erratically or not working at all. What can I do? |
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The first thing to do in this case is to check the batteries. Inconsistent IR remote performance is often caused by insufficient battery power. If the batteries check out OK, there is also the possibility that you are exceeding the recommended maximum operational distance of the remote control. The maximum recommended distance for the remote controls Sanyo ships with our projectors is 16.4 '. Finally, another common cause of erratic IR remote behavior is interference from florescent lights, which may need to be turned off during the presentation. Also, check to see that the IR codes are set correctly as indicated in the owners manual. |
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The image produced by my Sanyo projector has a yellow vertical edge on the left or right. What is causing this? |
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This problem is typically caused by an Integrator lens assembly out of alignment. The integrator lens performs the task of increasing the brightness and uniformity of the picture. If it is out of alignment, the integrator lens needs adjustment. The unit should be sent to Sanyo for this procedure. Please call (888) 337-1215 for assistance. |
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My projector produces a double image. How can I correct this? |
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This problem more than likely has to be corrected at our facility. Call us at (888) 337-1215 for assistance. |
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I have a new Sanyo projector and an installation that requires inverting the unit. Can I invert Sanyo projectors? |
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Yes, these new model projectors can be inverted. |
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How do I find out the remaining lamp life hours on my Sanyo projector? |
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Please call (888) 337-1215. |
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I have a projector installation that I think may require an optional lens. How do I determine which lens is needed? |
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You can refer to the image size calculator on this website or contact the dealer where the projector was purchased or fax an illustration of your proposed installation to: Technical support (818) 717-2719 for review or call (888) 337-1215. Be sure to include a phone number so that we can call you back with our recommendation. |
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My projector has limited communication or locks up when using the RS232 control port. What can I do to correct this? |
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The first thing to do is lower the Baud rate and transmission speed for the connection. If this does not solve the communication, look to see if the proper pin out is used. Refer to the pin out illustration in the owners manual. |
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My remote mouse is not working. What should I do? |
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The first thing to do is to check that the batteries in the remote are not old or exhausted. Assuming that the batteries are OK, the next step is to ensure that the proper cable was used from the projector to the PC. Finally, it may be necessary to turn off both the computer and the projector, then reboot the projector FIRST and then the computer. |
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I need to know the part number/pricing/availability of an accessory for my Sanyo LCD Projector. Who do I call? |
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For information on pricing, availability or part numbers for any Sanyo LCD Projector accessory, you should contact your dealer or Sanyo sales representative. If you are a dealer and have a parts account please contact a parts distributor in your area, Sanyo parts department (800) 421-5013, or sanyoservice.com. For lamps, please call your dealer. |
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What could be the cause if my projector does not come on? |
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If the control panel lights on the projector come on, then the unit has power. More than likely the lamp assembly has died or is in the process of dying.
Please replace the lamp assembly. |
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My lamp has failed. Where do I purchase another lamp assembly? |
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Please contact the dealer where you purchased the projector or your area Sanyo representative. |
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The keystone correction on my projector is not working. What am I doing wrong? |
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The projector requires an input signal displayed so that the keystone adjustment will have something to adjust. Please supply a PC or video signal to the projector. |
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When I checked the air filter I found that it was dirty. How do I clean the air filter? |
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Please check in your owners manual for cleaning instructions. This instruction is found under the "Maintenence" section. Vacuuming is the most efficient way to clean the filters, intakes and exhaust on Sanyo projectors. |
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I'm having trouble operating/using a Sanyo projector I just purchased. Where do I go for help? |
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Please review the owners manual/operating instructions and then contact the dealer where you purchased the projector. They will gladly assist you in the operations and functions of your projector. If they are unable to assist you, please call technical support at (888) 337-1215. |
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My remote control I/R or wired is not controlling the projector. What could be the problem? |
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Look in your owners manual under the remote control section and make sure that the correct mode/code is selected. Please reselect the mode/code following the instructions in the owners manual. |
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Where do I find the projector I/R or RS232 control codes? |
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Go to the section at this web site called "Tech Resources". You will find this information there. |
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Where do I find my projector lamp part number? |
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On our web site go to the section called "Tech Resources". There you will find Sanyo projector lamp part numbers. |
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